Support Policy Page

Effective Date: 06-06-2025
Store Name: www.myfashionvault.com

At Degens's Corporation / My fashion Vault, we value our customers and aim to offer reliable, prompt, and friendly support throughout your shopping journey.

1. Support Availability

• Our customer support team is available:

  • Monday to Saturday – 10:00 AM to 7:00 PM IST

  • Closed on Sundays and national holidays

2. Contact Channels

You can reach us through:

• Email: support@myfashionvault.com
  Response Time: Within 24–48 hours

• Phone/WhatsApp: +91-6383621562
  Response Time: During business hours only

• Social Media: We reply to DMs on our official Instagram/Facebook pages within 1–2 working days

3. Types of Support We Offer

We’re here to help you with:

• Order tracking and updates

• Return, refund, and exchange inquiries

• Size, fit, and fabric queries

• Payment and delivery issues

• Product-related assistance

Note: For order status and returns, always share your Order ID for faster help.

4. Escalation Policy

If you are not satisfied with the initial response, you may escalate the issue by replying to the same email thread with the word "ESCALATE" in the subject. A senior support executive will review the case within 48 hours.

5. Support Limitations

• We do not provide support for third-party platforms (e.g., delivery partner websites).

• Queries unrelated to our products or services may not receive a response.

6. Abuse of Support

We reserve the right to limit or deny support to users who engage in abusive, threatening, or fraudulent behavior.