Return Policy Page
Effective Date: 06-06-2025
At www.myfashionvault.com, we strive to ensure that you are completely satisfied with your purchase. However, in case you face any issues, please read our return and exchange guidelines below:
1. Return Window
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Returns or exchanges must be initiated within 3 days of receiving the product.
2. Exchange Policy
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Exchange is only available when an additional purchase is made along with the exchange request.
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However, if the customer purchased 2 or more products in the same order, they are eligible for free exchange (no additional purchase required).
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Products must be unused, unwashed, and returned with original tags and packaging.
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Exchange is subject to stock availability and inspection.
3. Refund Policy
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Refunds are offered only if a product is returned via RTO (Return to Origin) or in unavoidable cases.
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In such refunds, RTO and delivery charges will be deducted, and the remaining amount will be processed as a refund.
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Refunds will be processed within 5–7 business days after we receive and inspect the returned item.
4. Non-Returnable Items
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Inners and intimate wear are strictly non-returnable and non-exchangeable due to hygiene concerns.
5. Return Conditions
To qualify for a return or exchange:
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Items must be unused, unwashed, with tags and original packaging intact.
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If we find that damage occurred after delivery due to customer misuse or mishandling, the return or refund will be rejected.
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Products that are worn, stained, altered, or show signs of use are not eligible for return.
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Items must be securely packed for return to avoid transit damage.
6. Return Process
To request a return or exchange, please contact our support team at:
support@myfashionvault.com
+91-6383621562
Our team will guide you through the next steps.
7. Important Notes
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We reserve the right to reject returns that do not comply with the above conditions.
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Products purchased during sales, clearance, or promotional offers are not eligible for return/refund, unless damaged.
